Sunset Vacations Rental Policies

What You Should Know About Our Rentals

The staff of Sunset Vacations welcomes you to its collection of vacation homes. It is our goal, as well as our owners, to make your vacation experience one that not only meets your fondest hopes, but exceeds your dreams as well. We also want to make the reservation process an easy one. You can call our toll-free reservation number at 800-331-6428, or email us at [email protected]. You will find Sunset Vacations represents over 200 vacation rentals that will surely suit various budgets and vacation criteria. Please come enjoy the pristine beauty and grandeur of Sunset Beach. We welcome the privilege of opening doors to the vacation of a lifetime. Thank you for allowing Sunset Vacations to be a part of your Vacation.

Housekeeping / Occupancy

All weekly rentals include a departure maid service. Kitchens come stocked with cookware and dinnerware. Beds have mattress pads, bedspreads and pillows. You'll need to bring all paper products, soaps, staples, personal items. Some houses do not provide linens, you will need to bring them with you or rent them from one of our vendors. Overcrowding of our units is not allowed, and should this occur, you would be subject to eviction. Please do not move furniture around, you will be charged a fee if furniture is moved out of its original place.

ALL OUR HOMES ARE SMOKE FREE - NO SMOKING INDOORS

Making a Reservation

After browsing our online inventory, choose at least three homes that will suit the needs of your party. Once you have made your choices, call us toll free at 1-800-331-6428 to secure a reservation or you may book directly from our website. Please direct all other inquiries about rentals, the area and general information to 910-579-9000.

Reservations

Designate one person in your party to be responsible for all payments and correspondence regarding your reservation. After we book the rental for you, we will mail a confirmation/deposit request to you confirming your reservation. Advance rent payment equal to one half (50%) of the gross rent must be sent to Sunset Vacations within ten (10) days of receipt of deposit request. Failure to return deposit in a timely manner will result in an automatic cancellation of your reservation. An explanation of accompanying charges will be in your correspondence including, but not limited to: 6.75% North Carolina sales tax, 4% occupancy tax, 2% local sales tax, damage/cleaning deposit, a $125 reservation fee to all reservations and special charges. All reservations booked that are less then 4 nights are subject to being moved to similar accommodations.

Final Balance

Full Payment is due 30 days prior to arrival.

Year 2024 Reservations

Tentative reservations are taken up to a year in advance and are therefore subject to a variety of availability factors. This hold will allow you to receive your chosen week(s) should the unit be available for rent for your requested time. If we become aware that the unit will not be available, we will notify you as soon as possible. This years vacationers are given the first opportunity to re-rent their cottage for the corresponding week next year while they are here. They must re-book for the following year by the close of business on Friday of their vacation week (first Friday for multiple week stays). We'll open reservations to the public on the following Monday. The Tentative Reservation fee of $100 is required to take your selected week in the rental unit off the rental market and is non-transferable, non-refundable and DOES apply to your rent. FOR 2024 Tentative Reservations: Initial Payments will be due by DECEMBER 2nd. YOUR PAYMENT OF MONEY IS EVIDENCE OF YOUR AGREEMENT OF OUR TENTATIVE RESERVATION POLICY ABOVE. TO COMPLETE YOUR TENTATIVE RESERVATION REQUEST; CLICK ON YOUR DESIRED PROPERTY, THEN CLICK ON THE "BOOK NOW" BUTTON, THIS WILL DIRECT YOU THROUGH THE QUICK STEP BY STEP PROCESS.

Cancellations & Transfers

Should you need to cancel your reservation, please notify us as soon as possible. We will make every effort to re-rent the property. If we re-rent your home, all monies (less a $100 cancellation fee) will be returned within 45 days after receipt of the re-booking payment. If we are unable to re-rent the property, the full advance rent payment will be forfeited.

Check-In / Check-Out

Check-in is 3:30 pm. on Saturday (weekly rentals). At check-in you will receive two sets of keys and directions to the property. If you plan to arrive after closing (5:00 pm), your key packet will be in the late arrival board on our oceanside porch. Check-out is no later than 10:00 a.m. on your day of departure. Guest check-out duties should be completed and keys returned to our office. If you leave prior to our office opening, please leave keys in the key drop at the office. 

Damage/Security Deposit 

We offer our No Worries Protection Plan $95, outlined below. Should you not purchase the No Worries Protection Plan, you will be required to pay a damage/security deposit of no less than $300.00 or $500.00  per reservation. The damage deposit is refundable and will be returned to you 30 to 45 days from the day of departure by mail. 

No Worries Protection Plan (Non-Refundable)

Under this plan, you will not be held responsible to pay for accidental loss or damage to the rental property resulting from yourself or others in your party up to $2,000. Please report all damages that you notice upon check-in to avoid possible loss of the No Worries Protection. If any damage should occur during your stay, notify our office immediately. Purchasing the "No Worries Plan does not relieve your responsibilities as a tenant. You will be held responsible for obvious acts of neglect and any malicious damage and/or theft. Also, in the event check-out procedures are not followed, you may be billed. We inspect every home after each party's departure. If damage is reported after your stay, you may be billed. Please note that in some specials cases the No Worries Plan may not be offered as some homes will require the traditional Refundable Damage Deposit. This will be collected and administered as permitted under the NC Tenant Damage Deposit Act. Damage Deposits will be returned within 45 days of your departure by mail.

Mail, Packages, Phone & Furniture

If receiving packages/mail while on vacation, please address to Sunset Vacations 401 S Sunset Blvd Sunset Beach NC 28468. Make sure your name, telephone number & unit number are on the package. We will hold it at the office for you to pick up. Some homes are equipped with a telephone. When making a long distance call, use your credit card or call collect. Any phone charges incurred during your stay will result in your being charged that amount plus a $20.00 service fee.